01
About this policy
Jonathon Britten trading as Kiama Smash & Mechanical Repairs ("Kiama Smash", "we", "us" or "our") respects your privacy. This policy explains how we collect, hold, use and disclose personal information in connection with our workshop and website.
We follow the Australian Privacy Principles where they apply to our activities, and use responsible privacy practices as a matter of good business practice.
02
Information we collect
Depending on how you deal with us, we may collect:
- your name, phone number, email and address;
- vehicle details such as registration, make, model, VIN, odometer reading and service history;
- booking requests, quotes, repair instructions and records of work performed;
- accident, insurer, claim and assessor details needed for smash repairs;
- payment, invoice and transaction records;
- messages, emails, call notes, feedback and complaint details; and
- basic website technical data such as IP address, browser, device and security logs.
We usually collect information directly from you by phone, email, in person or through a website feature. With your authority, we may also receive relevant information from an insurer, assessor, repair partner, supplier or government authority.
03
Current website tools
Online booking and the Workshop Assistant are currently unavailable. Please call or email the workshop to discuss your vehicle or ask about appointment availability.
Browsing this website does not create an appointment. Before any online feature begins submitting personal information, we will update the feature notice and this policy as needed.
04
How we use information
We may use personal information to:
- respond to enquiries and arrange assessments or appointments;
- prepare quotes and provide smash repairs, servicing, mechanical work and inspections;
- manage insurance claims and communicate with authorised parties;
- issue invoices, process payments and maintain business records;
- submit inspection information to Transport for NSW where required;
- contact you about a vehicle, repair, booking or follow-up; and
- meet safety, legal, regulatory and insurance obligations.
07
Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No method of storage or transmission is completely secure.
We keep information only for as long as it is reasonably needed for the purpose collected, our business records, warranty or insurance needs, and legal obligations. When it is no longer required, we take reasonable steps to destroy or de-identify it.
08
Access, correction and complaints
You may ask us to access or correct personal information we hold about you. We may need to verify your identity and may refuse a request where the law permits. If you have a privacy concern, contact us first with enough detail for us to investigate. We aim to respond within 30 days.
If the Privacy Act applies and you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
09
Contact us
We may update this policy when our services, website or legal obligations change. The effective date at the top shows the latest version.